If a recipient’s mail server is not setup to handle encryption, we convert the message into an encrypted message via a secure https url. In order for the recipient to view your message, they must either click on the Click here to view or View Message button.
After they click, they will be able to view the message, download any attachments, and reply. There reply and any attachments they upload will be securely encrypted and sent to you.
To help give you a better sense of what this experience looks like we have provided images for the following flow:
Email Sent --> Received by Non-TLS --> Non-TLS reply --> Reply Received
Create email like any other email. No added steps. No special procedures. Just email.
Your recipient receives an email just like any other email. The best part is your organization's logo will be at the top letting them know the message is from you.
Your recipient clicks on "View Message" to view, download or upload attachments, and reply securely back to you.
Your recipient clicks on "Reply" to reply and download/upload attachments securely back to you.
Your recipient clicks "Send" once there ready to securely send and encrypt.